FAQ

Install, billing, and common feature questions. Step-by-step: Tutorial.

How do I install?

In Shoplazza admin, open the App Store, install ShopProof (已月星证), and approve access. Open it from your apps list to reach the merchant admin.

How does the free trial work?

New stores get 14 days free trial after install. When it ends, choose a plan under Subscription in the app to continue.

How are Starter / Basic / Pro billed?

See the pricing page. All three plans are billed every 30 days; they differ by features. Choose a plan under Subscription in the app and approve the Shoplazza charge.

How is AI customer service billed?

Basic plan includes Basic AI (no balance charge). Advanced AI is available on Basic and Pro after you top up credits. Pro also includes ¥66 Advanced AI credits each month.

Why did advanced AI top-up fail?

Make sure your subscription is active. If it still fails, cancel and resubscribe in the app, then try again—or email support for help.

Emails are not sending?

Save SMTP under Mail in the app and send a test message first. Review requests and recovery emails use your configured mailbox.

What happens on uninstall?

Uninstalling deletes that shop’s App data permanently. Canceling a subscription without uninstall keeps data. See the Privacy Policy.

How do I contact support?

Email 1323961925@qq.com (QQ: 1323961925).